EP478: Jennifer Moss - How To Build A Happier Workplace - Part 1

“ We've adopted pretty bad behaviors since the pandemic
of over meeting and not caring about time and not setting our own
boundaries, and we have this toxic productivity where we always
have to be on. There's a sense of constant urgency that's
manufactured, and there's also a lot of learned helplessness
where you go in and just like, I'm just burned out and I'm gonna
quiet quit. Instead of deciding, ‘Okay, how am I gonna play a
role in my own wellbeing?’”


-Jennifer Moss


Award-winning journalist and workplace happiness expert, Jennifer
Moss talks about how small business owners can build more
resilient, engaged teams—even during times of stress and
uncertainty.

In this interview, you’ll learn…



The 4-part framework that drives workplace
happiness


Why certain personality types are more prone to
burnout


Simple, low-cost strategies to boost morale & team
cohesion



To learn more about Jennifer, click here.

Connect with her on LinkedIn.

Time Stamp


01:00 - Building workplace happiness
02:00 - Jennifer shares the personal story that sparked her
research
03:30 - How personality traits are amplified in crisis
05:30 - The four-part framework for a healthy workplace
07:30 - Why most people don’t learn psychological fitness
09:00 - Traits that increase stress risk
11:30 - How personality types need different support to
thrive
13:30 - Why self-awareness is critical for leaders
15:30 - How to recognize signs of burnout
18:30 - Managers often mistake stress for underperformance
21:30 - Why empathy & human connection are essential
skills
24:30 - Return-to-office mandates often reduce productivity
27:30 - Actionable tips
29:30 - Preview of Part 2

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