Healthcare for Humans: Beyond Metrics: Building Equitable Patient Experience with Sven Gierlinger

Episode 59 Beyond Metrics: Building Equitable Patient Experience
with Sven Gierlinger On this episode host Raj Sundar welcomes Sven
Gerlinger to discuss the importance of health equity in patient
experience at Northwell Health. They explore how equitable care is
deeply personal and why it's essential to segment data to ensure
all voices, especially those from smaller communities, are heard.
We delve into the need for diverse methods of gathering patient
feedback, emphasizing the value of in-depth research and home
visits. The conversation also touches on implicit biases within
healthcare interactions and the significance of supporting both
staff and patients in these challenging scenarios. They discuss
designing healthcare experiences that cater to marginalized
communities to benefit everyone and the importance of including
caregivers in the patient experience. Finally, they highlight the
critical role of cultural and language considerations in providing
comprehensive, equitable care. Find all of our network podcasts on
your favorite podcast platforms and be sure to subscribe and like
us. Learn more at www.healthcarenowradio.com/listen/