Healthcare for Humans: Healthcare's Cultural Crossroads w/ Patty Hayward, Talkdesk

Episode 67 From Local Voice to Call Center: Healthcare's Cultural
Crossroads w/ Patty Hayward (Talkdesk) Host Raj Sundar explores the
potential of centralized contact centers in healthcare with Patty
Hayward, the general manager of healthcare and life sciences at
Talkdesk. Drawing from her extensive experience and personal
stories, such as her mother's medical journey, Patty illustrates
the critical need for better communication and coordination within
healthcare systems. They delve into how centralization, aided by AI
and modern technology, could improve patient care by offering
timely, personalized interactions and addressing unmet needs in
diverse communities. They also tackle how a centralized approach
can respect cultural nuances and enhance health education, breaking
down barriers to access and understanding. Find all of our network
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