#9 Automation Talk - A seamless customer journey experience with RPA, Chatbots & more with Diana Kanostrevac and Louise Kuehns

In today's episode Louise welcomes Diana Kanostrevac.


At the time of this podcast recording, Diana was Head of
Operations & Innovation Champion at Generali Vitality. She
talks about an Omni-Channel Initiative at Generali Vitality that
transforms the customer journey into a seamless experience using
a combination of RPA, Chatbots and more. Furthermore she
explained the do’s and don’ts of Change Management and
Transformation.


Enjoy listening!


Get in touch with us:


Website:
https://www.botsandpeople.com/?utmsource=podcast&utmmedium=automation-talk&utmcampaign=website-traffic&utmcontent=automation-talk


Mail: podcast@botsandpeople.com


Automation Community: https://discord.com/invite/9wMRxuzfnZ


LinkedIn Bots & People:
https://www.botsandpeople.com/?utmsource=podcast&utmmedium=automation-talk&utmcampaign=social-media-traffic&utmcontent=automation-talk


Linkedin Louise: https://www.linkedin.com/in/louise-kuehns515/