Cloud Wars CEO of the Year

Thomas Kurian has been CEO of Google Cloud just one year, and in
that time he has transformed the organization.


Thomas says Google started the year by focusing on changing to
organization to be more customer-centric, and enabling the
customer journey. He goes on to say if you’re talking to a
financial institution, are there better solutions to do fraud
detection, anti-money laundering? If you talk to logistics and
manufacturing companies, how can I optimize the location of my
fleet? How can I save money doing that better? How can I do
scheduling better?


He says everybody wants to create that magic moment with a
customer.


Thomas says there’s a scarcity of talent in AI and machine
learning – at least people that do it well. He says Google’s
approach has been to create a solution that helps people
fundamentally improve the experience that their consumers have
when they call the contact center – without having an army of
people and expertise themselves. He says Google wants to enable
organizations to be bold and brave – and don’t feel afraid of
embracing technology.


Thomas says there are different kinds of partners that customers
have needs for – not just distributors and resellers, but system
integrators, solution partners, and managed services companies.
And he says they’ve really been pleased with the growth in the
partner community.


Thomas says Google has had customers tell us, “Hey, I've been
told it'll take me 10 years to re-optimize my supply chain
infrastructure – and what you guys delivered for me in four
months is improving my inventory turns and my supply chain
efficiency by 10 times.”


Finally, Thomas compares this to running a marathon. He says
there’s a great runner called Eliud Kipchoge who ran a marathon
in two hours – something that people never thought possible. He
says you have to be patient, but you have to have a sense of
urgency – and the people who work at Google do both.


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