IT Strategy in the COVID-19 World

“Sadin on Digital” episodes explore the fast-changing and
high-stakes world of digital business. Wayne Sadin and I focus in
particular on what CEOs and boards must do to lead their
companies successfully into the Digital Age. Today, we look at
Wayne’s suggestions for how businesses should be preparing for
COVID-19 and an extended work-from-home period.


Episode 14


The world has changed, Wayne says. We’re going to see this as
pre-Covid and post-Covid worlds. He says are we going to want to
shake hands? Are we going to get on that airplane? Or are we
going to want to meet in person versus meeting virtual?


He then turns to technical debt – and he says you’re not fixing
this in the middle of this crisis. He says the worst time to
acquire a new skill is in the middle of a gunfight – and we’re in
the middle of a gunfight. This is not the time to be putting in a
brand-new system this week.


Wayne says that the “patch, polish, and perfect.” It’s broken, it
doesn’t work so let’s figure out how to keep it running for the
next day, week, month. Then we can polish it and perfect it.


Wayne says with the freemium model, you can use either the full
system for a limited time, or the full system for a limited
number of users. He says you could pay Microsoft a couple of
hundred dollars a seat per month – or you could go pay somebody
else $15 or $25 a seat and get 80% of the features – features you
probably don’t need. He says his bill from Zoho is $0 a month.


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