Digital Transformation: Embrace the Disruption! | Tinder on Customers

The Big Themes: • Home projects vs. digital transformation
projects: There are going to be challenges along the way—here’s how
to keep calm and soldier on! • Embrace the disruption: Enjoy the
journey. In the end, is you’ll be able to see the full value of the
project. • Prepare to be annoyed: There are times you are going to
be annoyed with your software vendor for certain things – but stay
focused on the larger goal. • Pursue the gain, get over the pain:
Bonnie has some customers who say it was twice as much time as they
thought – and a lot more expensive than they thought – but they
still rated the project as excellent. The Big Quote: “If they're
going to be impactful to your business, they're going to be big and
complicated – and there are going to be challenges along the way.”
This episode is brought to you by BMC Software. Visit Cloud Wars
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