Life with Avatars, Bots, Virtual Agents: You Ready? | Araujo on Transformation

The Big Themes:


The power of trust: We’re trying to create
a better experience – for our customers, our partners, and our
employees. But navigating that trust is all-important.


Avoiding the creepy factor: Tech companies who
are applying this technology have to be very careful of how they
leverage it.


An actual video avatar: We understand that
the computer’s not real – but if it comes in as a projected
human, we respond to it in that way.


Virtual agents and the customer experience: A
core element of platforms across the spectrum, virtual agents are
here to stay.


The Big Quotes:


“When I sit on some of these briefings with technology
companies that are demoing some of this new technology, it's
staggering, it’s mind blowing.”


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