The Process Revolution: Reimagining AI-Powered Business | Uphoff on Industry

The Big Themes:



Process geeks rejoice! Reimagining business process is
the next frontier: New technologies; especially in AI
and Machine Learning are enabling a complete reimagining of
business processes, way, way beyond simple process
improvements. They hold the potential to catapult business
performance but require new ways of thinking about business
process and how employees work with technology.


“Nothing can happen for decades. And then decades
happen in weeks.” Quote attributed to Scottish MP
George Galloway. The COVID-19 pandemic has radically and
irrevocably accelerated pre-existing trends. Eight weeks after
the pandemic reached US shores eCommerce grew to 27% of retail,
which represents a decade of growth in eight weeks. In essence
business leaders are now running against 2030 expectations.
This has huge implications for business leaders across most
every industry.


The pandemic will create a revolution in
healthcare: 99% of people accessed healthcare during
the pandemic, without setting foot in a doctor’s office, much
less a hospital. This forced embrace of telemedicine will drive
an explosion of innovation and holds the potential to
materially change the burdens of the beleaguered US healthcare
system.



 


The Big Quotes:


“The data shows maybe I don't need to go to from point A
to point B to point C. Maybe I just go from point A to point
Z.”


 


This episode is brought to you by BMC Software.


 


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