Know Your Why—Or Prepare to Fail | Tinder on Customers

The Big Themes:



Know your why. Don’t do projects with unclear
outcomes or that do not solve a defined business issue/goal.
Digital transformation only works if there’s actually a
business transformation.


Integrations.They’re more important that you
think, take longer and can be problematic. The less spaghetti,
the less mess.


Your team will make or break your success.
Pick the best partner, project leader, and internal team for
your project, and if you don’t have a solid executive sponsor,
you’re fighting an uphill battle.


Control what you can control. Before your
project gets approved, start getting your house in order. Clean
up bad data before you start your project. Make sure you have a
way to manage your project systematically throughout.



 


The Big Quotes:


“Customers and vendors celebrate this idea of go-live, like yay!
And they have cakes and they take pictures and isn't that great.
But the reality is that's really when the work begins.”


 


This episode is brought to you by BMC Software.


 


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