The Netflix Stumble is a Fable About Customer Centricity | Uphoff on Industry

The Big Themes:


Netflix's disruptive start: Tony had an "inside baseball
view" of the early disruptions Netflix made to the entertainment
industry in the early 2000s, and he reminds us of just how
innovative the company was

A myopic focus on customers matters more than ever: when
companies start to "over manage the equity markets" and fail to
put the customer at the center of everything they do, that's when
things go south

Let's talk about business growth at Cloud Wars Expo: join us
in San Francisco June 28-29-30 to explore critical questions
about how to unlock, manage, and accelerate growth in today's
world.



The Big Quote: "Somehow, one of the world's most valuable and and
most scalable companies ever created lost touch with customer
sentiment and customer needs. And I think that's the real story
here."


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