The Overhype and Underhype of Generative AI Like ChatGPT | Uphoff on Industry

The Big Themes:


The automation of knowledge work: This has been happening for
a while now—just think of the hours of labor eliminated by search
engines—but generative AI takes this automation to a different,
higher level.

ChatGPT is overhyped: The panic over AI tools replacing
journalists, teachers, and all human workers is overblown, Tony
says. Businesses should be focused on augmenting the work done by
people with new technologies.

ChatGPT is underhyped: "Technological change always precedes
cultural change," Tony says, and there are likely to be massive
cultural shifts following widespread access to and use of
generative AI tools.



The Big Quote: "Oftentimes, we look at these emerging
technologies, and we see dollar signs. We think, Oh, my gosh,
we're gonna automate this over here, which means we don't have to
do that over there... And then we learn over time that these are
augmented technologies that are actually accelerating what human
beings can do. I would say to senior level executives: train and
prepare a workforce to uplevel problem solving and creativity and
innovation."


 


Looking for more insights to transform your
business? Connect with Tony on LinkedIn or through his
AE Analyst page.


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