An Exciting Time for Enterprise Software | Aneel Bhusri on Business Models, CEO Priorities

The Big Themes:


Top CEO priorities: To drive digital business, top CEOs are
focusing on acquiring and retaining talent, and leveraging and
deploying emerging technologies such as AI and ML. Regardless of
the company, all businesses must be "tech-enabled" now.

New business models: The new (and multiple) business models
of today are geared to adapt to meet customers where they are.
Companies are shifting to subscription-based models and
consumption-based models.

Access to AI and ML data: Many strong point solutions that
use AI and ML are out there, but companies cannot access the data
from these tools. On the "HR side," Workday has access to the
data from over 16 million records.



The Big Quote: "Well, I think our customers are deploying AI and
ML, pretty aggressively. You know, as I mentioned, in their core
business up front, and now they're turning to HR and financials.
ChatGPT is a really powerful technology, it's gotta be used the
right way. There's wrong ways to use it. And what I worry about a
little bit is that traditional AI and ML... the analytics that
you can do with traditional AI and ML are still really, really
valuable. And what I see from customers is high uptake in that
area. They want products powered by AI and ML. So Skills Cloud
would be a great instance of that, where we enable jobs to be
broken down into skills and put it in a canonical format,
normalized across all of our customers, and then we can help our
customers do matching in terms of people they want to hire
against the skills they're looking for. So that's all AI and
ML-driven."


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