Customer Reviews on Oracle, SAP, Workday | Tinder on Customers

Episode 30 | Customer Learnings on Software Implementation
Projects


The Big Themes:


Oracle: As it relates to Oracle, customers have expressed on
ravenintel.com that a particular challenge was around user
acceptance testing (UAT). Specifically, one customer noted to
"ensure ample time is built in for UAT and assume there will be
errors and fixes that need to be done." Another customer noted
that "it's essential that all key stakeholders at the operations
level are included."

SAP: A top challenge shared by customers who have implemented
SAP software is to "challenge assumptions, and do not rely solely
on your partner or vendors solution...don't assume the partner
always has the right answer." It's critical that if customers
don't feel confident in the assumptions being presented by the
partner, they challenge it.

Workday: Cusotmers have expressed that relating to
implementing Workday software, a seasoned project manager is
mandatory. From a project perspective, it is critical to have a
system integrator (SI) involved who has "earned their stripes"
with this specific implementation. Additionally, the leading
SI/project manager should have the correct industry expertise,
too.



The Big Quote: "I think with these three softwares, the nature of
them is that they offer a broad set of solutions. So we're not
just looking at, you know, a single, you know, stream of
implementation. Typically, these implementations are global
rollouts with multiple different, you know, product functions,
whether it's HCM, financials, supply chain, and things like that.
So these are complex implementations that we're evaluating.
They're not the, you know, 30 days up and running sort of rapid
implementations that smaller software packages have. So I think
there's a lot of lessons learned that we can glean from these."


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