Customer Success Strategies for Oracle, SAP, and Workday | Tinder on Customers

Episode 31 | Keeping Customers Happy


 


Today’s customer success: Customer success is not just about
selling products but ensuring that customers achieve value and
satisfaction from their purchases. In terms of software
implementation, early stages are critical for customer success,
with the first year being defining.

Evolving sales team: Sales teams are involved longer than
they have been in the past. Having the same salesperson
throughout a multiyear contract is ideal. The emphasis on
customer success and customer satisfaction is important for sales
teams because it’s another selling point for them. Reviews and
other measurements are helpful for sales teams.

Clear communication and expectations: Misaligned expectations
can lead to project failures and dissatisfaction. Clear
communication between customers, partners, and vendors is
necessary to avoid misunderstandings and to ensure that everyone
is on the same page regarding goals, timelines, and outcomes.



The Big Quote: “Customers don’t want to be marketed to anymore.
They want to hear realistic stories, they want to hear candor
from clients who have gone through the experience . . .
authenticity is so important.”


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