Documentation, AI, and Project Success: Tinder on Customers

Episode 36 | Guarding Against IT Amnesia


The Big Themes:


IT amnesia: Bonnie introduces the concept of IT amnesia
syndrome in tech projects, where post-success, lack of
documentation leads to project failures. A culture of
documentation is necessary to counter challenges.

Employee turnover: Documentation ensures knowledge continuity
as team members move on post-project. Succession plans address
turnover, facilitating transitions and preserving project
insights. By ensuring a structured handover process,
organizations can safeguard against knowledge loss and maintain
continuity.

Role of GenAI: GenAI can help with documentation since many
individuals face challenges in writing. Bonnie emphasizes that
while AI doesn't replace the need for accuracy checks, it
significantly speeds up the documentation process. Generative AI
helps people make their notes on processes grammatically correct
and easily digestible documents, making documentation more
efficient.




The Big Quote: "Documentation and a culture of documentation:
Making sure that everybody knows that it's not good enough to
check a box. You have to check the box and have the documentation
to ensure that process will happen in the future as well."


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