How ServiceNow Meets Top Priorities of Customers and Non-Tech Execs

The Big Themes


Customer priorities: Josyula identifies top priorities for
ServiceNow customers, including business transformation driven by
technology, a focus on GenAI and AI more broadly, and vendor
consolidation (choosing a few strategic platforms and going all
in). With customer priorities in mind, ServiceNow is on a journey
to becoming the AI platform for end-to-end transformation,
developing GenAI products and services to improve both the
employee and customer experience.

Understanding non-tech executive priorities: Having a
relationship CIOs and CTOs can be helpful because they often play
a part in driving business transformation that's driven by
technology. It's helpful for non-tech execs to see the benefits
of ServiceNow within their own functions. Partners also
contribute to fostering conversations about successful outcomes,
serving as great reference points demonstrating value.

What to expect at Knowledge24: Attendees can expect to hear
more about how ServiceNow is rapidly innovating in AI and GenAI
in its platform and across several solutions areas as well as how
ServiceNow is focusing on customer value with its ecosystem.



The Big Quote: "We are on this journey of being the AI platform
for end-to-end digital transformation. And what this means is we
started with our roots in it, we had IT service management and
operations management. But quickly, our customers, in many cases,
pulled us deeper into it, as we looked at helping them deliver on
asset management, security, and risk."


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