ServiceNow Knowledge24 Highlights: AI Innovations, Microsoft Partnership, and Ecosystem Growth | Cloud Wars Live

AI Drives Transformation


The Big Themes:


ServiceNow's strong partner ecosystem: ServiceNow showcased
its commitment to a partner-first strategy with a substantial
presence of partners at the event. The Partner Innovation Zone
and Partner Pavilion demonstrated partners' critical role in
ServiceNow’s ecosystem. Erica mentions PartnerFinder, a
ServiceNow tool designed to make it easy for customers to select
the partner that's the best fit for them.

GenAI and ServiceNow: Erica talks about GenAI's pivotal role
in ServiceNow's future. ServiceNow's partners have been at the
forefront of this AI revolution, undergoing extensive training on
Pro Plus since September 2023. Jensen Huang from NVIDIA spoke at
the event about ServiceNow's significant impact on NVIDIA's
operations and their collaborative efforts in AI.

Major partnerships and innovations: Key announcements
included a significant partnership with Microsoft, integrating
Microsoft’s Copilot with ServiceNow’s Now Assist, and a
collaboration with Genesys for call center technology. These
developments reflect ServiceNow's expansion into the front
office.



The Big Quote: “[In a year], I still think we'll be talking about
GenAI . . . we'll have real use cases. I think we'll be able to
really share productivity statistics that show the impact of
GenAI so that people are like, 'Wow.' We're going from, 'Is this
real? Should I do a proof of concept?' to 'How do I proliferate
GenAI across the platform . . . knowing the company will have at
least crossed the 20,000 customer mark in terms of attendance?'"


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