ServiceNow's Dave Wright Shares AI Innovation Insights | Cloud Wars Live

AI Frontiers


The Big Themes:


Shift from digital to AI transformation: There's been a
significant evolution in the focus of businesses from digital
transformation to AI-driven innovation. Initially, companies
aimed to enhance their existing digital processes using the
latest technologies. However, the current emphasis is on
leveraging AI to fundamentally transform business operations and
create new value.

Partner ecosystem collaboration: ServiceNow’s strategy
involves deep collaboration with a diverse ecosystem of partners
such as Accenture, NVIDIA, Hugging Face, and Microsoft. By
integrating NVIDIA's AI capabilities or Microsoft's Copilot
features, ServiceNow can offer more robust and versatile tools to
its clients. This collaborative approach helps businesses adopt
AI more effectively.

Importance of taking the first step: Wright stresses the
significance of starting the AI journey. While the potential of
AI is vast, the initial step is often the hardest, and people get
bogged down in pontificating and debating possibilities.
Businesses are encouraged to begin their transformation process
to explore and realize the opportunities AI presents.



The Big Quote: "Every month, [AI] opens up more and more
possibilities. And I think that's the mindset that you need . . .
you don't need to be thinking, 'How can I do what I did before
better?' You need to be thinking, 'How can I do now what I could
never do before?'"


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