Enhancing Customer Journeys in the Cloud with Insights from Oracle's Gary

Oracle Cloud Success Strategies


The Big Themes:


Customer Success Services creation: Oracle established
Customer Success Services to provide comprehensive support for
customers using its cloud tools. This integration of various
service organizations — such as education, consulting, and
customer success management — aims to create a unified approach,
ensuring customers receive consistent and effective assistance
while adopting the cloud.

Introduction of Navigator tool: The Oracle Cloud Navigator is
designed to assist customers in navigating their cloud
transformation more efficiently. This digital platform
streamlines the onboarding process, providing best practices and
facilitating quick configurations, ultimately helping clients
achieve value faster and more effectively.

Concierge services enhancement: Oracle is introducing new
concierge services to address the complexities of multi-cloud
environments. These services aim to provide tailored support for
troubleshooting and integration challenges, reinforcing Oracle's
commitment to customer success and ensuring that users can
efficiently resolve issues, regardless of where they originate.



The Big Quote: “What's unique about Oracle is our
enterprise-grade embedded AI. In the application space, we say,
let's bring AI to your end users . . . but it's not easy for
customers. 'Okay, which one should I use? How do I use them?' So
we put a whole program together, which explains the new
innovations."


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