The Power of Picking the Right Partner | Tinder on Customers

Episode 47 | 2024 Tech Insights & 2025
Strategies


The Big Themes:



Trends in Technology Implementation Success
Rates: Bonnie shares insights from 742 enterprise
software implementation customer reviews. Average satisfaction
for implementation processes scored 3.8 out of 5, while
partners involved in these projects received a higher rating of
4.7. Projects were completed on time 72% of the time, though
25% faced delays. Budget compliance was slightly better, with
76% staying on budget. Delays often result from incomplete
scoping or unforeseen change orders during the discovery phase.


Lessons Learned for 2025 Enterprise Projects:
Reflecting on 2024, Bonnie offers three lessons for future
enterprise projects. First, businesses should prioritize
selecting the right partner and involve them early. Second,
companies should account for unforeseen delays and cost
overruns by padding budgets and timelines by at least 25%.
Finally, projects are increasingly complex; ensuring
collaboration between vendors, partners, and internal teams is
vital.


Change Management Tailored to the Audience Drives
Adoption: Modern change management extends beyond
traditional training and rollout strategies. Effective change
management involves clear communication, peer influence, and
user-friendly training materials. In 2025, organizations must
consider their workforce demographics and preferences —
offering bite-sized, engaging content (e.g., TikTok-style
videos) and gamified elements to ensure adoption.



The Big Quote: “The most successful projects were ones that had
the blueprint of success that was clear and . . . a clear set of
business requirements, policies, and processes that were in place
prior to starting the project itself."


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