How AI Agents Are Reshaping Enterprise Tech – Insights from Oracle, SAP, and More | Tinder on Customers

Episode 50 | AI Agents in Action


The Big Themes:



The Rise of 'Agent Ratios': As companies roll
out more AI agents, the "agent-to-human ratio" could become a
useful AI maturity indicator. Currently, we’re seeing early
adoption — with Oracle reporting that only 5–10% of its
customers have put agents into production. These early use
cases focus on low-risk, easily-automated tasks. It’s a
cautious start, but the trajectory is upward. Bonnie points out
that once the groundwork is laid, the pace of adoption will
likely accelerate, yielding increased productivity.


Four Smart Questions for Evaluating Enterprise AI
Initiatives: To help customers decide whether to adopt
AI capabilities, Bonnie offers four key questions: (1) Is it
available to me? Not all customers have access to AI features;
infrastructure matters. (2) Do I need or want it? Weigh the
risk-reward tradeoff, especially in terms of time and internal
resources. (3) Is my data protected? Ensure your vendor offers
strong governance and compliance support. (4) What is the time
to value?


Knowing When to Leap and When to Wait on AI
Adoption: Should companies wait or dive into AI now?
Her advice: it depends. If your organization is in a
fast-moving, innovation-driven sector, early adoption is
essential to stay competitive. Waiting could mean falling
behind. But for highly regulated industries or companies unused
to rapid tech change, a cautious approach makes sense.



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