039: Building organisational culture with William Lankston

William Lankston is Managing Director of Timpson Direct, part of
the renowned British retail service provider. Timpson is a family
business, who since 1865, have been offering shoe repairs, key
cutting and watch repairs and can be found on most British high
streets. They're also celebrated for their unique approach to
employee welfare, offering benefits such as free holiday homes
and a focus on hiring ex-offenders. But how do they sustain their
positive organisational culture and what can we learn from their
approach? Watch / listen to the full episode to find out how Will
applies organisational culture principles to the parts of the
business that are more web based and therefore less people
focussed, how the strategy for employing ex-offenders works in
practice and why upside-down management is core to business
success. Listen again Head to our YouTube / Spotify channels to
catch up on previous episodes, including… 038: Diversity, change
and empowerment with Isabella Echeverri, former Olympic and World
Cup football player Coming up 040: Talent management with Andy
MacGovern, talent consultant and executive coach To learn more
about Impact, please visit
https://www.impactinternational.com/what-we-do/human-centred-organisations
Connect with us on social: Linkedin:
https://www.linkedin.com/company/impact-international_2 Twitter:
https://twitter.com/impact__intl Dan Jones on LinkedIn:
https://www.linkedin.com/in/danjones87/ Will Lankston on
LinkedIn: https://www.linkedin.com/in/william-lankston/