Completing the customer journey loop, linking digital interactions with phone conversations

Gregg Johnson, CEO at Invoca,  a leader in call tracking and
conversational analytics, discusses how Invoca helps marketers
complete the customer journey, when customers moves between
online research and discovery and offline/call center
interactions. We touch on how to use AI on Conversational data to
generate business insights while ensuring privacy and compliance.
We end with Gregg's view on the future applications of voice
technology.