AI supported human pairing to drive value in customer center interactions

AI supported human pairing to drive value in customer center interactions

Conversation with Cecilia Braggiotti SVP and Head of growth at Afiniti
22 Minuten

Beschreibung

vor 5 Jahren

In this episode I discuss the benefits of find the best pairing
between customers and agents/employees in customer service and
sales, using AI,  with Cecilia Braggiotti, SVP and Head of
Growth of Afiniti.

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