2.6 The Importance of ​​Human Content Moderation & Digital Wellness, with Phil Tomlinson of TaskUs

The role of human content moderation is a critical part of most
trust and safety initiatives, which requires an understanding of
inclusivity and how to approach digital wellness for your teams.


TaskUs’s Global Lead for Trust & Safety, Phil Tomlinson,
talks about why we need a hyperlocal approach to moderation that
includes experts in country-specific legal frameworks and
cultural nuance. He also covers how digital well-being for human
moderation teams can be optimized through both expert care, as
well as through automation and technology.


Growing up in South Africa during the dawn of the internet
instilled in Phil the belief in making access to knowledge as
free and as equitable to as many people as possible, and how to
take both a global and regional approach to online safety.


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