Ask Us Anything, Episode 9

In episode #9 of our series, Greg & Mark talk answer questions
such as: - You're busy guys, where was your last vacation? - What
book have you most recently read? - What key company culture
promotes continuous improvement? - What's one element? - For more
than 10 years, our full time OE group has followed a ground up
approach. A combination of the competitive climate in our industry
and some recent success we've had with rapid kaizen have helped
senior leaders see that they need Lean education so they can be
active lean leaders. What do you recommend we do (and avoid doing)
to train them well? - I was wondering if you, Dr. Jacobson, or Mark
Graban could expand on your comment âhealth care is a decade or
more behind many other high-risk industries in its attention to
ensuring basic safety.â Some say -- Medical errors now third
leading cause of death in United States... possibly 251,454 per
year. Has any other high risk industry ever had a fraction of that
many deaths? I understand that this number is an estimate, but I
feel healthcare is far behind a decade. Would love to hear more. -
How can we measure the level of employeesâ engagement? What
measures can we use? Is there an assessment tool?