How to Lead an Improvement Culture without Being a Jerk

A common mistake companies make when rolling out a new culture of
continuous improvement is to fail to provide leadership training to
the people leading it. When you're responsible for leading a
cultural transformation, there are a lot of unique leadership
skills that you need to employ. You need to be firm and empathetic,
have high but reasonable expectations, communicate effectively, be
present - the list goes on and on. It's a hard balance to strike,
particularly for people who don't have a lot of experience in a
leadership position to fall back on. As such, many leaders cave
under the pressure and are either too hesitant to be effective or
become huge jerks that no one likes or respects.