Electronic Suggestion Boxes

We are in the continuous improvement business, so it is not
surprising that we sometimes talk to HR managers and other leaders
who have been sold on the idea that an electronic suggestion box is
the way to gather employee ideas for improvement. Physical
suggestion boxes have been around probably as long as there have
been businesses, so why not modernize the approach by making it
digital? We applaud any attempt to get front-line employees
involved in improvement, but our clients have told us that
electronic suggestion boxes are not an effective way to capitalize
on the collective wisdom of the team. Why? Largely because they do
not go far enough in turning thought into action. Here is where
they break down.