Beschreibung

vor 8 Jahren
During a typical Gemba Walk, a manager or supervisor visits the
place where work gets done. He or she observes as processes and
tasks are carried out, asks questions, and reflects on what was
seen. After careful consideration, they would ask for (or
potentially offer) ideas for improvement or begin a PDSA cycle.
This is an effective way for managers to get a first-hand look at
what is happening with their team and to get vital feedback. But
could the approach be used to help employees who are not managers
get a better understanding of the overall flow of value through the
organization and where their work fits in? We believe that it can.

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