Incident Reporting is Only the Beginning

Have you seen the LifeLock commercial about the bank robbery? A
group of robbers comes in with baseball bats and demand that
everyone get on the floor. The customers ask the uniformed security
officer to do something. Instead, he says, “Oh, I’m not a security
guard. I’m a security monitor. I only notify people if there’s a
robbery.” He looks at the customers and reports, “There’s a
robbery.” The narrator asks, "Why monitor a problem if you don't
fix it?"