When Good Gemba Walks Go Bad

Gemba walks give leaders the opportunity to observe the processes
that add value in their natural habitat. After all, talking about
what happens on a factory floor or an emergency room in a board
room is very different than observing work at the source. But like
any other continuous improvement technique, the devil is in the
details when it comes to Gemba walks. The best of intentions can be
undermined by mistakes in execution. Hereâs how a good Gemba Walk
can go wrong.