The Value of Lean in Professional Services Firms

Karen and David are the founders of Gimbal Canada Inc, a Lean
practice management advisory firm that specializes in the legal
industry. For the last three years or so, Gimbal has been working
with law firms across North America on improving the way lawyers
deliver legal services. They teach, write, and speak about Lean and
the benefits of legal process improvement for law firms and
in-house legal departments, and they work directly with their
clients on improvement projects that focus on legal processes, as
well as the business and administrative processes that support the
work of lawyers. The question that comes up is, Why is innovation
such a hot topic in law?