Webinar - How to Coach for Creativity & Service Excellence

Hosted by KaiNexus and Mark Graban In this webinar, you will learn:
- What creativity is (and isn't) and what service excellence is
(and isn't) - Why changing behavior first leads to mindset changes,
not the other way around! - How to develop creative problem solving
and critical thinking skills in daily 15 min coaching sessions -
How using creativity combined with The Toyota Way to Service
Excellence principles delivers peak service experiences for
customers About the Presenter: An experienced lean consultant,
coach and practitioner, Karyn is the coauthor, with Jeff Liker, of
the Shingo Award-winning The Toyota Way to Service Excellence: Lean
Transformation in Service Organizations. Focused specifically on
services, Karyn has worked with small, medium and large
organizations in sectors as diverse as insurance, financial
services, HR, transportation and retail. Using her unique Practical
Creativity(TM) approach, Karyn teaches people how to combine
creativity with Toyota Way/lean practices to ensure that businesses
continuously deliver the peak service experiences that retain
current customers and attract new ones. Karyn is a practicing
artist, with an MFA in Sculpture and lives in Naperville, Illinois
with her family.