16 Questions to Ask on Your Next Gemba Walk

During a Gemba walk, supervisors and leaders go to the place where
work is done (the Gemba). They observe (not fix) processes and
activities and ask questions that will help lead to future
improvements. Why? - is certainly an important question, but it is
by no means the only one. We have put together a list of other
questions that may be useful, especially if you are new to Gemba
walks or if you are taking a look at a process for the first time.