What is Service Excellence?

KaiNexus recently invited The Toyota Way to Service Excellence
author Karyn Ross to speak to our own Mark Graban, about How to
Coach for Creativity and Service Excellence. Ross is a
purpose-driven consultant and Lean coach at
karynrossconsulting.com. Focused specifically on services, Karyn
has worked with small, medium, and large organizations in sectors
as diverse as insurance, financial services, HR, transportation,
and retail. Using her unique Practical Creativity (TM) approach,
Karyn teaches creativity techniques in combination with Toyota Way
/ Lean practices to help businesses retain current customers and
attract new ones.