Memorial Health System: Customer Month Spotlight!

Today's guests are both part of the Process Excellence department
at one of our customers, Memorial Health System in Marietta,
Ohio.


They are Lynn Howell and Mary Huck, both of whom have clinical
backgrounds, but now help their colleagues throughout the system
improve with Lean and other methods.


Topics and questions:


Tell us about the label of “process excellence” and what that
means to the system?

Shifting from being doers to helpers and coaches

What's the role of a Continuous Improvement (C.I.)
specialist?

Why is starting with observation so important?

How and why did you shift your team’s focus from facilitating
projects to coaching others on their improvement work?

What’s your belt training and certification process like,
including the levels? Are there goals for who to train and
certify?

What's next for you and the system?