UMass Memorial Health: Customer Month Spotlight!

Today, we have another guest on the KaiNexus Continuous
Improvement Podcast with our host, Mark Graban.


Our guest is Cliona Archambeault, the Director of Process
Improvement at one of our customers, UMass Memorial Health.
Topics and questions:

In building a culture of improvement, what’s the explanation
and expectation for new caregivers?

Example of small improvements?

Manager and leadership role?

Impact of Covid on your improvement work?

Using KaiNexus for idea system - 'Innovation Station"

Why a phased approach to roll out?

Tabulating stats and results numbers?

90,000 ideas — putting the old ones into KaiNexus