[Webinar] Motivational Interviewing: The Key to Effective Conversations About Change (Paola Torres)

Webinar Recording -- Get video and more
Motivational Interviewing: The Key to Effective Conversations
About Change

July 28 from 1:00 - 2:00 pm ET


Presented by Paola Torres, Sr. Performance Improvement Manager at
Healthfirst in NYC


Learning objectives:


Become familiar with the spirit, theory, and practice of
Motivational Interviewing (MI)

Identify your customer’s readiness for change based on key
communication indicators

Learn basic MI communication techniques to help your clients
resolve their ambivalence and develop intrinsic motivation to
change

Paola Torres

Paola Torres is a Lean Six Sigma Master Black Belt and continuous
improvement professional with 17 years of experience in the
Healthcare industry. She is currently a Sr. Performance
Improvement Manager at Healthfirst in NYC. Prior to joining
Healthfirst, she was the Director of Supply Chain Transformation
and Integration at NYU Langone Health. As a Lean Six Sigma
practitioner and coach, she has led over 40 cross-functional
Kaizen/Rapid Improvement Events (RIE) integrating change
management concepts and adult learning theory into applied
process improvement science. A native of Colombia, she received
her BS in Microbiology from Javeriana University in Bogota and
MPA in Health Care Management from New York University.