Q&A with Mark Graban -- His Webinar on Learning from Mistakes, as Individuals and Organizations

Mark Graban addresses questions from this webinar:
https://www.youtube.com/watch?v=rhphevuvuoA&ab_channel=KaiNexus 


His blog post about the mistakes that derailed the webinar:
https://www.leanblog.org/2022/06/isnt-it-ironic-mistakes-that-interrupted-my-webinar-about-mistakes/


Questions


Q: "I’ve experienced creating psychological safety by asking
questions in a certain way when doing root cause analysis and
capturing lessons learned. Keeping focus away from people and
centering on processes for example. Have you also seen this
happen? Do you follow a certain way of asking questions ?"


The Value Capture reflection model:
 https://www.valuecapturellc.com/reflection-toolbox-continuous-improvement/


Q: In my experience as a Lean Six Sigma practitioner, “If all
they needed was you to come along and tell them what their
mistake was, they wouldnt need you, they would have seen it
themselves”. There are always barriers and obstacles that prevent
people from seeing thier mistakes. Your comment?


Q: Many companies claim to have cultures of learning, not blame.
When pursuing professional opportunities with new companies, are
there ways to determine which truly have that type of culture,
not just claiming it?


Q: First I am going to start by saying that I don't do well with
making mistakes even the small ones.  No one has to tell me
I made a mistake because I will be the first one to to say it but
even the smallest mistakes I feel bad for a long time and
sometimes even weeks. How do you just move on when you take pride
in your work?