Building a Culture of Empowerment: Reflections on Lessons Learned [WEBINAR]

For slides and more from this webinar


Presented by Dr. Lisa Yerian, Chief Improvement Officer at
Cleveland Clinic


As with many lean journeys, we learn first, then lead. At the
Cleveland Clinic, it was the same in developing a lean community
of empowered healthcare workers. Dr. Lisa Yerian will share
experiences and takeaways from Cleveland Clinic's ongoing lean
journey.


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Lisa Yerian, MD, is Chief Improvement Officer and a
Gastrointestinal and Hepatobiliary Pathologist at Cleveland
Clinic. Since joining the organization in 2004, she has held
several pathology and health system leadership positions.


In her role as Chief Improvement Officer, Dr. Yerian leads a team
of improvement professionals who build an improvement culture and
drive strategic improvements for patients and caregivers across
Cleveland Clinic. Under her leadership, the Cleveland Clinic
Improvement Model was developed, tested and refined as the
roadmap for the organization to pursue a culture of improvement.
The model is now used by other organizations within and beyond
healthcare. She also leads Access Transformation – an enterprise
effort to easily and effectively connect people with care across
digital, virtual and traditional channels.


Over the last decade, Dr. Yerian’s team has engaged over 20,000
Cleveland Clinic caregivers in improvement by developing
capability across the organization and building systems to
support patients and caregivers. These initiatives include an
integrated system of tiered daily huddles and an enterprise-wide
improvement training program.


Dr. Yerian has authored over 150 manuscripts, articles, and book
chapters in the fields of pathology and improvement. Her efforts
have been recognized in multiple awards, including the
Association of American Medical Colleges Clinical Care Innovation
Challenge Award (2016), the Smart Culture Conference Buffalo
Award (2018) and the Outstanding Innovation in Delivery Solutions
Award (2020).


She serves on the Board of Directors for Lean Enterprise
Institute and Catalysis. She speaks nationally and
internationally on liver pathology and on the cultural and
technical components of improvement.


Dr. Yerian received a Bachelor of Science from the University of
Notre Dame. She completed her medical degree, residency training
in anatomic pathology and a fellowship in gastrointestinal and
liver pathology at the University of Chicago-Pritzker School of
Medicine.