5 Principles of a High Reliability Organization (HRO)

A high-reliability organization (HRO) is an organization that has
succeeded in avoiding catastrophes despite a high level of risk
and complexity. Specific examples that have been studied, most
famously by researchers Karl Weick and Kathleen Sutcliffe,
include nuclear power plants, air traffic control systems, and
naval aircraft carriers. Recently healthcare organizations have
moved to adopt the HRO mindset as well. In each case, even a
minor error could have catastrophic consequences.


Yet, adverse outcomes in these organizations are rare. How is
that possible?


Written by Greg Jacobson, read by Mark Graban


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