Travel Delays, Crowdstrike, Healthcare Impact, Learning From Mistakes - Mark Graban & Greg Jacobson

Welcome to the latest episode of the KaiNexus Continuous
Improvement podcast! In this engaging conversation, Mark Graban,
Senior Advisor with KaiNexus, sits down with Greg Jacobson, CEO
and co-founder of KaiNexus. They chat about various topics,
including lean principles, continuous improvement, and the
significant impact of the recent CrowdStrike software glitch on
multiple sectors, including healthcare. Mark shares his personal
travel delays caused by the glitch, while Greg discusses the
broader implications, such as the disruptions in emergency
healthcare services. They explore the importance of psychological
safety and how KaiNexus fosters a culture where employees feel
safe to speak up about mistakes. The discussion also covers the
value of mistake-proofing, robust testing processes, and learning
from both internal and external errors to enhance continuous
improvement practices. Join Mark and Greg as they reflect on
lessons learned, the importance of a kind and constructive
response to mistakes, and the necessity of maintaining dynamic
checklists in response to changing conditions like the ongoing
COVID-19 pandemic. Hashtags: #ContinuousImprovement
#LeanPrinciples #Kinexis #SoftwareGlitch #HealthcareImpact
#PsychologicalSafety #MistakeProofing #Leadership #GregJacobson
#MarkGraban #LeanThinking00:00:26: KaiNexus Mid-Annual Meeting
overview 00:00:44: Discussion about travel delays 00:00:55:
Impact of Crowdstrike software issue 00:05:34: Software bugs and
testing procedures 00:07:17: Psychological safety and response to
mistakes in KaiNexus 00:11:02: Checklist usage and adjustments
00:16:00: Learning from Crowdstrike situation 00:17:46: Wrapping
up and future Ask Us Anything session