Exploring AI in Logistics and Last Mile Delivery, Innovation in Customer Experience, and A Rebel's Story of Normalizing Hijabi for Women in Stem w/ Layla Shaikley of Wise Systems (SAP.iO)

This is a story that is unique and one that needs to be
evangelized. Layla Shaikley, co-founder of a tech start-up that
has seen explosive growth in logistics tech and AI-driven
optimization within last mile stumbled into supply chain. She
actually has a background in architecture and design. As an Iraqi
woman, she wanted to make mobility safe during the most recent
Iraqi war. It was during an elective class in the media lab at
MIT (while she was getting her 2nd masters degree) that a
seemingly small class project - "how to change 1 billion lives
with technology" - would change the course of her life forever.


In addition to being absolutely brilliant and an advocate for
women in STEM, Layla is passionate about normalizing Hijabi in
our domain and helping college graduates and millennials land the
job of their dreams. She has a massive TikTok and Instagram
following with millions of views (username @laylool). Layla
believes that drivers have a really HARD job and so many focus on
the last mile, but what about the last 100 feet?


Layla believes that the future of work is still human and the
driver's experience IS the customer experience in many ways. In
Episode 48, you'll learn about Layla's passion in customer
service and solving wicked problems in logistics, problems that
are relevant when we imagine the future of work, autonomous
supply chains, drones, and autonomous delivery. She shares
outcomes from customer stories of dramatic effects realized in
CO2 reduction when using Wise Systems' AI-enabled optimization.


The expectation for enterprise applications is that they are as
seamless like in the consumer world. Layla unpacks Dominos and
Zappos examples where customer loyalty comes from good customer
experience. She also describes diversity as a business imperative
and insights as an SAP.iO foundry superstar (shout out to John
Licata)! We have a huge industry with rapidly evolving needs.
Where do you stand on innovation and embracing diversity for
better product design and customer outcomes?


To anyone listening and/or reading this, Layla is hiring. Send
her a DM on TikTok (she gives a shout out on how to land a job in
this episode too).


To learn more about Layla and Wise Systems, visit:
wisesystems.com or https://www.linkedin.com/in/lshaikley/


To learn more about SAP.io, visit https://sap.io/


Find us, connect, and explore at
https://www.supplychainrevolution.com/ &
https://www.supplychainqueen.com