Pandemic in Focus with EMD Lucy Gough

In this mini-series I talk to a cross section of individuals at
the frontline of the healthcare system within the UK. In this
episode I speak with friend and colleague Lucy Gough. Lucy is an
Emergency Medical Dispatcher (EMD) within London. She gives me an
honest and transparent perspective of life in the Emergency
Control Room and her thoughts on the contemporary demand profile
within the pandemic in London.


Lucy is both honest and insightful into the unique challenges
that she and colleagues face on a day-to-day basis and the
overall challenge that the ambulance service faces in response to
the largest health demand since the creation and inception of the
NHS.


This is the first of four accounts from the frontline - I hope
you get as much out of it as I have.