Emergency dispatch with Jerry Overton

In this session we will examine the importance and art of
dispatch with Jerry Overton. Jerry Overton serves as the
President of the International Academies of Emergency Dispatch,
the organisation charged with setting standards, establishing
curriculum, and conducting research for public safety dispatch
worldwide.


Established in 1988, the International Academies of Emergency
Dispatch (IAED) is the international standard setting and
certification body for emergency dispatch. Currently, its
protocols are in use in over 2800 dispatch centres in 38
countries. As the President of the IAED, Jerry leads the Academy,
which allows advanced call taking, clinical assessment, and
patient management by evidenced based telephone algorithms. Jerry
has established international relationships for IAED and assists
in the development of EMS systems worldwide.


The importance of dispatch as a concept and model.

Origins of targeted dispatch and how far we’ve come.

Modelling – dispatch systems support tools (MPDS, ProQA).

The four historical priority symptoms - chest pain;
difficulty breathing; change in level of consciousness; serious
haemorrhage.

Importance of compliance to pre-arrival instructions.

Paramedic/CCP additional dispatch – Silent interrogation,
active interrogation, crew requests, advice to crews on the
ground.

Pre-arrival dispatch instructions (importance and nuances of
these).

Breathing diagnostic tools and the integration of software
into the call taking script.

Take Home Massages and reflections from Jerry






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Please enjoy this wide ranging conversation with an
insightful and engaging guest.