Patient liaison and follow-up with Sarita Taneja and Stuart Plumbley from Kent, Surrey, Sussex (KSS) HEMS

In this conversation, we will examine Patient Liaison and
follow-up. Pre-hospital clinicians are often just the first point
of medical contact, so checking in throughout the rehabilitation
allows clinicians and patients to close the loop on any
unanswered questions and often is a chance to learn about things
from the patient’s perspective. This fosters continuous
improvement by identifying strengths, weaknesses, and areas for
improvement. Additionally, ongoing liaison both humanises
patients and builds trust & rapport with clinicians and can
bring closure for EMS personnel who often only witness the
initial phase of patient care. Knowing patient outcomes and
recovery status can improve job satisfaction.


 


To do this we have Stuart Plumbley and Sarita Taneja with me. Stu
is the Patient and Family Aftercare lead at Kent Surrey and
Sussex (KSS) Air Ambulance Trust, Emeritus HEMS Paramedic, &
Critical Care Paramedic (SECAmb). Sarita is the Patient and
Family Aftercare Manager at KSS and was awarded Charity Staff
Member of the Year at the Air Ambulances UK Awards of Excellence
in 2022. KSS as a service can be found here:


https://aakss.org.uk/