KPIs for Your Agency’s Operations Team

Do you want to manage your agency’s operations team more
effectively? 


 


Managing a team, regardless of size, is always challenging. I
know of this dilemma as I went from a small team of 12 to 90
people at DUDE. 


 


What you’ll need, though, are the right KPIs to make the
management of your agency’s operations team possible. These KPIs
are essential to track and gauge their performance and find the
right solutions when issues arise.


 


This, then, sets you and your operations team for success, which
results in a win for the entire agency. 


 


So if you have an operations team and want to know how to manage
them better, pay close attention to what I will share with you in
this episode. 


 


Discussion Points:


0:00 Introduction 


2:01 Who comprises the operations team?


2:50 The operations team impacts retention 


3:41 The operations team and CX team
collaborate 


5:03 The role of the operations manager 


6:00 Data is essential to fix issues 


7:09 Allow team members to come up with a plan
to do better 


8:17 Setting deadlines and clear
objectives 


10:15 Providing praise and recognition to team
members who do well 


14:33 Hitting deadlines 


17:10 QA: Provide the best quality of work to
clients 


18:15 Other tasks of the operations
manager 


19:37 The concept of utilization 


23:27 Helping people advance and get
promotions 


 


Resources: 


 


Connect with DUDE on the following social channels 

Facebook (https://www.facebook.com/dudeagency) 

Instagram
(https://www.instagram.com/dudeagency.io/) 



Visit our YouTube channel
(https://www.youtube.com/channel/UCJxNhChWk1xlo3ZhkWtYnlw) 

Register for live trainings on running a profitable agency
(https://dudeagency.io/) 



 


Get a hold of more podcast episodes through our website. You can
also tune in and subscribe to Operation Agency Freedom on Apple
Podcasts and Spotify. Thank you for tuning in!