KPIs for Your Agency’s Operations Team
Do you want to manage your agency’s operations team more
effectively? Managing a team, regardless of size, is
always challenging. I know of this dilemma as I went from a small
team of 12 to 90 people at DUDE. What you’ll...
26 Minuten
Beschreibung
vor 4 Jahren
Do you want to manage your agency’s operations team more
effectively?
Managing a team, regardless of size, is always challenging. I
know of this dilemma as I went from a small team of 12 to 90
people at DUDE.
What you’ll need, though, are the right KPIs to make the
management of your agency’s operations team possible. These KPIs
are essential to track and gauge their performance and find the
right solutions when issues arise.
This, then, sets you and your operations team for success, which
results in a win for the entire agency.
So if you have an operations team and want to know how to manage
them better, pay close attention to what I will share with you in
this episode.
Discussion Points:
0:00 Introduction
2:01 Who comprises the operations team?
2:50 The operations team impacts retention
3:41 The operations team and CX team
collaborate
5:03 The role of the operations manager
6:00 Data is essential to fix issues
7:09 Allow team members to come up with a plan
to do better
8:17 Setting deadlines and clear
objectives
10:15 Providing praise and recognition to team
members who do well
14:33 Hitting deadlines
17:10 QA: Provide the best quality of work to
clients
18:15 Other tasks of the operations
manager
19:37 The concept of utilization
23:27 Helping people advance and get
promotions
Resources:
Connect with DUDE on the following social channels
Facebook (https://www.facebook.com/dudeagency)
(https://www.instagram.com/dudeagency.io/)
Visit our YouTube channel
(https://www.youtube.com/channel/UCJxNhChWk1xlo3ZhkWtYnlw)
Register for live trainings on running a profitable agency
(https://dudeagency.io/)
Get a hold of more podcast episodes through our website. You can
also tune in and subscribe to Operation Agency Freedom on Apple
Podcasts and Spotify. Thank you for tuning in!
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