Ask a Negotiator Episode 7 – How to Manage a Crisis

How well equipped are you to manage a crisis at your
organisation?


We have all been facing the biggest crises for a generation - the
COVID19 pandemic.


How well individuals and organisations manage a testing crisis
period will determine their long term success and sustainability.


A crisis doesn't need to be as gargantuan as the one we are in at
the moment. It can be an IT failure, inter-team conflict or at an
individual level, a challenging personal problem.


The common mistake made during a crisis is to let it consume you
to the detriment of everything else you are supposed to be and
committed to delivering.


This is perhaps the inspiration for this
week's #askanegotiator podcast:


"What particular skills would a Hostage and Crisis Negotiator
bring to an organisation and its management team to enable them
to remain focussed on the delivery of products and services to
their customers?"


The lessons learnt from managing international hostage-takings or
sieges can be powerfully applied to the business world as Philip
discusses in the podcast.


He shares practical advice on crisis management both at an
organisational and individual level that can immediately be put
into action.


We hope you enjoy the podcast and as always, this series is
shaped by you, our listeners. So if you have a question or topic
you want Philip to tackle, send it over to the podcast host Ben
here.


Crisis Decision Log article referred to in the podcast can be
accessed here.