How Ombuds Services can help Resolve Organisational Conflict

This insightful conversation explores the crucial role Ombuds
services play in resolving workplace conflicts and how mediator
skills are essential in achieving resolution. CEDR's Chief
Executive, James South speaks with four experts who bring
extensive experience from both public and private sectors: Dr
Youssoupha Niang, Judit Revesz, James Claxton and Estelle
Ghyselinck. Contents: 00:00 - Introduction from CEDR Chief
Executive James South 02:21 - Participant introductions 14:01 -
Why would an organisation invest it's time and resources into
setting up an Ombuds Service? 26:13 - How to measure success of
an Ombuds programme? 30:59 - What is it about the mediation
approach or process that makes it work well for an Ombuds
service? 33:06 - What does the typical journey of case look like
in an Ombuds Service? 44:43 - The importance of the mediator
skill set for solving disputes 01:03:31 - Guiding parties through
sensitive cases 01:17:00 - One tip for anybody considering
embarking on the Ombuds journey


You can watch the podcast here on CEDR's YouTube channel:
https://youtu.be/oPX2GxzqNQc 2024 CEDR Limited - All rights
reserved